FREE SHIPPING
- United States: free standard shipping on orders of $99.99 or more.
- Canada: free standard shipping on orders of $149.99 or more.
- Mexico: free standard shipping on orders of $199.99 or more.
- 10 or more of the same item: free standard shipping to the United States when you buy 10 or more pieces of the same product, regardless of the order total.
Free shipping is applied automatically at checkout when your order qualifies. You can view your shipping rate by going to checkout and entering your shipping information during the first step. You do not have to place your order or enter your credit card number to see it.
Carrier and service for free shipping. Free shipping is provided through our Economy shipping option (usually 5 to 8 business days). When an order qualifies for free shipping, staleks-california.com reserves the right to choose the carrier and the shipping service used to send it. If you would like a faster service (for example, FedEx 2Day or another expedited option), you can select it at checkout and pay the shipping rate shown.
PROCESSING AND DELIVERY
For Standard and Free Delivery please allow 1 to 4 business days to process an order and additional time in transit. Standard delivery orders are processed in the order they are received. Orders placed on Friday, weekends or national holidays will be processed on Monday or the following business day. We reserve the right to cancel a free shipping offer on extremely large and heavy orders (rare).
For Rushed Delivery, orders received by 3 PM Eastern Time Monday to Friday will be processed that same day (for in-stock products only). Orders received after that time will be processed the next business day. If a product is backordered, the customer will be notified.
PO, APO AND FPO BOXES
All packages are sent via US Postal Service. Orders will usually arrive within 7 business days (for in-stock items only).
HAWAII, ALASKA AND PUERTO RICO
There are no flat rates or promotional free shipping for shipments to Hawaii, Alaska and Puerto Rico. Customers must pay shipping fees in full. If our system lets you apply a promotional offer during checkout, we will contact you by e-mail or phone to collect the additional shipping fees. Please refer to our Terms and Conditions.
CANADA AND MEXICO
staleks-california.com delivers to Canada and Mexico. Deliveries to Canada are sent by USPS and take about 5-7 business days. Delivery times to Mexico depend on the carrier and customs. Please keep in mind that sometimes there are delays at customs, and the order may not reach the recipient on time. Duties and import taxes, if any, are the responsibility of the recipient.
CANCELLATIONS OR SHIPPING CHANGES
Once an order is placed it goes into our automated fulfillment system and is usually processed the same day. Once you submit an order you can no longer change shipping or billing options. If you wish to change any provided information, please contact our customer service. You may return the product under our return policy.
