FAQ

Frequently asked questions

How much is shipping?

United States: free standard shipping on orders of $99.99 or more. Canada: free standard shipping on orders of $149.99 or more. Mexico: free standard shipping on orders of $199.99 or more. You can see your exact shipping rate at checkout before you enter any payment details.

Is there free shipping for bulk orders?

Yes. When you buy 10 or more pieces of the same product, standard shipping to the United States is free regardless of the order total.

How long does it take to receive my order?

Please allow 1 to 4 business days to process an order, plus transit time. Orders placed on Friday, weekends or national holidays are processed on the next business day. Rushed delivery orders received by 3 PM Eastern Time, Monday to Friday, are processed the same day (in-stock products only). Deliveries to Canada by USPS take about 5 to 7 business days.

Do you ship to Hawaii, Alaska and Puerto Rico?

Yes, but there is no promotional free shipping to Hawaii, Alaska and Puerto Rico. Shipping fees for these destinations are paid in full.

Do you ship to Canada and Mexico?

Yes. Duties and import taxes, if any, are the responsibility of the recipient. Delivery times to Mexico depend on the carrier and customs.

Can I change or cancel my order?

Orders go into our automated fulfillment system and are usually processed the same day, so shipping and billing details cannot be changed after you place the order. Please contact us as soon as possible and we will do our best to help.

What is your return policy?

You can return an item within 7 days of receiving it for a refund (shipping charges excluded), if it is unused, in its original packaging and with a copy of the invoice. Returns accepted after 7 days are subject to a 20% restocking fee. If we sent the wrong item or it arrived damaged, we provide a pre-paid return label. Full terms are in our Return Policy.

My package arrived damaged. What should I do?

Please contact us within 7 days of receipt with your order number and photos. For shipping damage you may also need to contact the carrier.

How can I contact you?

Phone: (818) 626-4895
Email: hello@staleks-california.com
Or use the form on our Contact page.